By continuing to use the Home Worry Free™ website or signing up for any offer you are agreeing to the Privacy Policy and Terms of Use
We understand that protecting your private information is important to you. This Privacy Policy applies to homeworryfree.com and Home Worry Free LLC (Home Worry Free). We provide online coaching, guidance, community, and training through the process of designing and building a home, and connect homeowners with businesses (Providers) providing products and services used in the home. The homeworryfree.com website and various web pages operated by Home Worry Free LLC as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected constitute the Site. We want to make it easy for you to understand what information we collect from you, what we do with it, and how you can request access to this information.
We believe in maintaining transparency and trust with our website visitors and clients. If you have questions about this policy, you can contact us at info@homeworryfree.com.
We collect information from you and commit to using this information only in ways we have specified in this Policy. By continuing to use the website you are agreeing to this Privacy Policy, the collection of information identified in this Privacy Policy, the Terms of Use, and supplemental terms and conditions or documents that may be posted on the Site from time to time hereby expressly incorporated herein by reference (collectively called "Terms") If you don't agree with them please opt out of emails, stop visiting the website, stop attending phone calls and video chats, and stop paying for our services.
If you visit our website then we collect information about you. If you login with either Facebook or Google they share information you permitted them to share in settings on their websites. You can login with your email and password which also may have access to the Facebook or Google shared information. You may wish to change your privacy settings on their websites.
If you sign up for our services, then we collect payment information via an Ontraport, Ruzuku, MailerLite, or Facebook form which is passed on to Stripe and your credit card numbers are not saved on the homeworryfree.com website or in our records.
Ontraport states, "Ontraport meets the highest level of security – PCI-DSS Level 1 Certification." See ontraport.com/legal for up-to-date detailed information.
Stripe states, "Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry." See stripe.com/privacy for up-to-date detailed information.
MailerLite states: "Our data storage center has information storage security certificate (ISO 27001). You can rest assured that your and your subscriber’s data is safe with us because our data center provides all the necessary security measures for data protection and processing.
Passwords and credit card information are always sent over secure, encrypted Secure Sockets Layer (SSL) connections. All payment information provided to MailerLite is passed directly to its payment processors, and MailerLite does not have access to it."
Ruzuku does not state their security policies. Facebook policies change frequently, please contact them for their current policies.
If you have concerns, please contact info@homeworryfree.com.
For homeowners, our services are personalized and customized to you and the home you are building. We ask questions in order to assist you as much as possible in the home design and building process. This information includes personal contact information, address, phone number, email, information about the people expected to live in the house, as much information as possible about your goals and desires for your home, and details about what you want for your new home, including the location of the home and the products and services you want to use to build your home.
Information collected can include metadata, such as the location of a photo or date a file was created and uploaded. We also collect information about the people and team involved in designing and building the home and how these people interact. This can include information the homeowners, Providers, and team members upload, sync, import, or store on Home Worry Free sites.
Depending on the information Home Worry Free asks to understand and assist the homeowner with their home building project, the information may be optional or required. If the requested information is required and not provide then it might not be possible to move further through the training. For example, by not providing the location of the new home, we can't suggest products that are appropriate for that climate. Homeowners are welcome to stay in a specific step, provide the information and move forward, or contact us about their unique situation by emailing info@homeworryfree.com.
For Providers offering services and products for the homeowner, the Providers chosen by the homeowner become part of the homeowner's team and process of helping the homeowner build their home. Information is collected to verify that the Provider's business is legitimate. This may include company name, address, phone number, email; personnel's: name, title, phone, and email; and may include government forms and insurance information for verification and for the homeowner to view. Publicly available information and pricing information is collected about the product or service provided by the Provider. This includes product or service manufacturer, name, description, availability, dealers, and price. All of the information provided is also provided to the homeowner so they can consider using the Provider for their home. We do not share homeowner information with the Provider until requested by the homeowner, and then only the information that the homeowner wants to share and approves. We are not responsible for the Provider. The Provider is selected and hired by the homeowner. If you have concerns about a Provider, please contact the Provider. Consider posting your concerns on the site and on other review sites. Contact info@homeworryfree.com for possible removal of the Provider from the site.
We collect information about how you use Home Worry Free, such as the types of training and content you view and engage with, features you use, actions you take, and people you interact with, including the time, frequency and duration of your activities.
Others may share information about you, for example, comments in the community or reviews of Provider services and products. If removal is requested by you then we will review it, but may not remove it if it doesn't violate our standards. You may have to contact the person sharing the information to remove it or modify it.
Device information is collected about the device used to connect to Home Worry Free.This may include the operating system, browser type and version, device ID, GPS location, IP address, and connection speed in order to improve our services and security.
When you upload a photo or video we may use product recognition to identify products used in the home and compare them against the contract and specification. Even if a person is shown in a photo, we do not use facial recognition software. The photo or video will be stored and may be shared with people in the community and included in our training and marketing.
We restrict our website use to people 18 years old or older to protect children's privacy and do not knowingly solicit information from or market to children. We do not monitor the website to meet children's online privacy protection. If you discover that a child is posting, then email info@homeworryfree.com and will will investigate and delete the post if it violates our policy of use by children 18 or younger.
Homeworryfree.com asks adult users about their children's preferences and name that will be living in the new home in order to consider them in the home design. This is optional information and if you choose not to tell us, that's ok. We recommend naming them Oldest Child, Second Child, or Child 1, Child 2, rather than using their name. If you expect to post any portion of architectural drawings in the community, suggest to the architect not to use the children's first names, for example, instead of Jane's Bedroom, use Bedroom 1.
HomeWorry Free collects and uses your personal information to operate its website and deliver the services you have requested. Please refer to the Terms of Use for more details.
Based on the types of products desired by you, and the step you are in when designing and building - we provide information about products or services to review for potential use in the home, both from our research and from the Providers.
Our community is hosted at ontraport.com, google.com, mightnetworks.com, or facebook.com, or a combination of these. Plus, we have group and individual video calls, community postings, email, and phone contact. Any information you provide to us in the training that you log into is not shared with the community, however information you share in the community or on calls can be seen and heard by others and you should think twice before sharing. In addition, we may modify or delete the information you provide, or keep it to share with others in the future. Please don't include identifiable personal contact information.
We collect information so that we can make our products and services better tailored to the people who visit our site and do business with us and for internal record keeping. We collect this information to (i) deliver products and services you have purchased from us, (ii) to notify you about our product or service offerings that you may be interested in, (iii) to keep track of visitor information to our site and/or or create retargeted and “lookalike” audiences for advertising purposes and (iv) to verify accounts and activity, combat harmful conduct, detect and prevent spam and other bad experiences, maintain the integrity of Home Worry Free, promote safety and security, and investigate suspicious activity and violations of our terms, and detect when someone may need assistance in moving toward their goal of designing and building their home.
We collect information from you directly and indirectly through third-party services, as follows:
When you contact us...
When we contact you...
When we contact others...
We use third-party services on our website to assist in communicating or interacting with the public, including social media services, widgets, apps, pixels, and plugins, as further identified below. These services may distinguish or trace your identity through, for example, persistent, multi-session cookies which allow you , for example, to return to where you left off or keep items in a shopping cart.
You can configure your system to delete cookies or disable them. If you disable cookies then our website or community may not work well.
The third party services may serve cookies through our websites and services. The cookies set by these third parities may change from time-to-time and we have no control over these cookies.
Cookies are small text files placed on your device to collect information about the pages you view and your activity on the site to improve your experience. They enable the site to recognize you by, for example, remembering your username, offering a shopping cart, or keeping track of your preferences if you visit the site again. The cookie transmits this information back to the website's computer (or server) which generally is the only computer that can read it. You can set your Web browser to warn you about attempts to place cookies on your computer, or to limit the type of cookies you allow. See also more information on how to change cookies settings in popular desktop browsers.
Home Worry Free does not sell or share its email list for use by third parties. If we share your information with a product or service provider then it is at your request.
We use cookies and similar technologies to:·
If you are sharing in the community, please protect your personal information and be aware of copyright violations, for example sharing full drawings that are owned by the architect without the architect's permission. We recommend that you don't share information about your security system, the exact location of your home, your full name and family member names, or contact information. Once you have chosen specific product or service providers, share this information only with them so they can help you with your home.
Home Worry Free secures your personal information from unauthorized access, use, or disclosure. We store personal information with third parties that use industry standard practices for data security.
Ontraport states they have high security - on their servers, in their login capabilities, for data encryption, and in email services. "Ontraport meets the highest level of security – PCI-DSS Level 1 Certification." Please see ontraport.com/legal for up-to-date detailed information.
We do not store your credit card number, and instead you enter it through an Ontraport, Ruzuku, MailerLite, or Facebook form, and they send it to Stripe for payment processing. We are not responsible if your credit card information is stolen, they are responsible.
We only share information with Providers of products and services when you provide permission. You can revoke this permission by emailing info@homeworryfree.com, which removes your permission to a Provider from our website. But you must contact the Provider directly to prevent further communication by them if you previously granted them permission.
This website contains links to other sites. We are not responsible for the content or privacy practices of other sites and encourage you to read their privacy statements.
You own your personal information and by using our website and services have given us the right to use it as explained in this Policy, but can withdraw the rights for future personal information. For example, you have the right to:
If you upload information, such as architectural plans, be aware that this may contain personally identifiable information. Please remove personal information before uploading. If we retain the document for the benefit of the community, then we attempt to remove identifiable information such as owner, contact information, and exact location of the home.
We may not be able to comply with your request to delete personal information to comply with existing legal obligations, or for purposes of prosecution for malicious, deceptive, fraudulent, or illegal activity. Although we can delete personal information that is viewable, it will remain on any storage backups. If we have to restore a backup then we will again delete your viewable personal information.
We will comply with these requests within 30 days.
07/05/2022
We will alert you about any changes by updating the Last Updated date of this Privacy Policy and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review this Privacy Policy to stay informed of updates. Your continued use of the Site following the posting of changes means you accept and agree to the changes.
Our data protection officer is Pamela Pierce, pam@homeworryfree.com